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Applying Lean strategy in commercial processes

Multinational company improves its Quotation and Launch Order processes by applying Lean principles through the deployment of a Lean service.

90% reduction in lead time of the Quotation process
80% reduction in lead time of the Launch Order process
33% reduction in man-hours in operations
25% reduction in incidents due to lack of information
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NEEDS

  • To reduce the Quotation and Launch Order process lead times to meet market demands.
  • To reduce non-value added operations in processes.
  • To balance the workload among the different departments involved in the processes.
  • To reduce the reprocessing rate of quotations and preparation of information for production.

IMPROVEMENT PROCESS

  • Analysing the current situation regarding processes – brown paper and VSM.
  • Deploying process improvement actions.
  • Identifying and eliminating waste in operations – value analysis.
  • Defining new processes and new work standards.
  • Levelling and mixed flow according to groupings of offer and orders.
  • Deploying a continuous improvement dynamic in the processes.
  • Implementing daily, weekly and monthly process meetings.
caso exito

Related methodologies

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Lean Service

Improving the effectiveness of administrative and support processes in terms of quality, cost and delivery.
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