Implementation of Lean Service in a distribution company

A leading national multi-format product retailer (food, textiles, footwear, household appliances, etc.) applies Lean Service principles and tools to reduce the lead time of its processes and improve service rates to sales points.

-35% in lead time of product range process

-45% in lead time of the promotion process

-33% in lead time for launching own brands

-75% in incidents in stores

NEEDS

To reduce the lead time of the processes carried out at a centralized level.
To dispatch balanced and error-free shipments to stores.

IMPROVEMENT PROCESS

Assessing the current situation.
Analysing and improving key process value streams.
Overall planning of shipments to stores.
Organisational changes to streamline process flow.
Organising people into teams around process flow.
Creating zero-waste physical flow in work teams.

Related methodologies

See methodologies

Lean Service

Improving the effectiveness of administrative and support processes in terms of quality, cost and delivery.